- Hours: Full Time
- Contract: Permanent
- Start date: 23rd February 2022 or 24th August 2022
- Flexibility: Full flexibility from Monday to Sunday is required
UNIQLO is the leading brand of the Fast Retailing Group, the third-largest apparel retailer in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
As UNIQLO continues to open new stores every year, hundreds of graduates around the globe join the “UNIQLO Management Candidate” programme (UMC). In Europe, we have opportunities in France, UK, Germany, Belgium, Netherlands, Sweden, Denmark, Spain and Italy, and you can choose which one suits you best.
UMCs enjoy being entrusted with people and business management responsibilities in our very dynamic, diverse and customer-facing work environment.
STRUCTURE OF THE UMC PROGRAMME
- Month 1 to 4: Customer Advisor
You will work as a Customer Advisor in the store to master the UNIQLO shop-floor standards and processes which includes RFID checkout, omni-channel services, customer service, fitting rooms, deliveries, replenishment and more! We believe that to be an effective leader, you must be a role model in these little yet important tasks to create a unique customer experience while gaining the trust of your team. Alongside the on-the-job training, you will discuss with your COO your career aspirations, learn from successful leaders who started as a UMC, and participate to people management workshops.
- Month 5 to 6: Supervisor
Now that you are a UNIQLO shop floor master, you are ready for some managerial responsibilities! You will be expected to create and adapt the daily work schedule of your store team, provide training and feedback to achieve sales and customer satisfaction. You will start your operations management training and become responsible for inventory ordering and performance of a specific product category. In addition, you will work on a mind stretching business project with a mentor, meet the leaders of our different departments...
- Month 7 to 12: Assistant Manager
Your new responsibilities are to assist the Store Manager with all operational aspects of the store to maximise business performance: strategically create shop floor layouts, adapt weekly rotas based on sales target, construct training plans to enhance efficiency and talent bench strength, daily audit of the store presentation and take actions to achieve the highest level of standards. Take a field trip to gain exposure to the practices of a store management team outside of your country and apply your learnings in your own store.
WHAT THE FUTURE HOLDS
Upon completing the programme, your capabilities and knowledge will be evaluated to decide if you need more time to hone your skills or if you are ready to be the next in line to manage your own multi-million revenue-making store. In Europe, many of our former UMCs have leveraged their extensive experience as Store Managers to take on further leadership responsibilities in store operations, sustainability, in-store marketing, omni-channel, HR and more.