Cloud Support Engineer (French speaker) hos Citrix Systems


JOB DESCRIPTION
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

As a Cloud Support Engineer in the Citrix Windows App and Desktop team, you’ll be partnering with our SME customers providing French and English language technical support for Citrix XenApp and XenDesktop, virtualisation solutions. These products allow IT teams to provide anywhere access for any device, and control of virtual machines, apps, licensing and security.
We know you're keen to learn so you’ll get to develop deep knowledge of cloud products and technologies, and we’ll help you use this experience to build your career across a range of engineering and product functions.
If this sounds like it could be you then we'd love to talk to you!

What you'll be doing:

  • We'll teach you to provide expert technical guidance for Citrix products and cloud technologies to customers of small to medium sized enterprises via phone, email and/or remote access.
  • Working collaboratively, you’ll analyse and develop solutions for customer issues ensuring we meet our service level agreements and obligations.
  • You are a great problem solver with good communication skills so we'll encourage you to share your knowledge by publishing articles and updates in the Citrix Knowledge Centre systems.
  • Detailing cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required.

Your background:

  • We’d like you to have a Degree/Dip in Science, Computing, Information Systems or equivalent experience.
  • Some background providing technical customer support onsite or with field experience.
  • Ability to understand technical issues and apply technical concepts.
  • Good understanding of Windows Desktop/Server and networking/WEB protocols (such as TCP/IP/HTTPS/DNS).
  • Proficient/Native French Language is a must for this position.

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

Tech Support

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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