The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Due to an internal movement, we are currently recruiting an Online Customer Service Consultant within our Global Sales Support division. We deal both with our end consumers and our trade partners and achieve our purpose by keeping the customer at the heart of every interaction, by creating moments of delight and exceptional customer experiences.
As an Online Customer Service Consultant, you will be involved in answering customer enquiries across a variety of channels (phone, email, live chat, FB), and includes enhancing sales by providing suggested product information.
Ultimately, you are pivotal in understanding our customer needs to help us deliver useful and relevant information about our products and services and connecting them with the right solution.
This role is critical to our business aim of growing long-term relationships with customers through online channels.
What we are looking for:
You will ideally have prior experience in an ecommerce sales customer-oriented role, or strong customer service experience using online channels, excellent writing skills, and can demonstrate unrelenting attention to detail. You will be dedicated to creating a seamless omni channel experience with customer always front of mind.
What you will get:
The is a fantastic opportunity to join a fun, engaging, and supportive environment, where curiosity and innovation is encouraged. It is a change to make tangible impact on people’s daily work life, and ensure we are delivering the most premium of experiences to our customers.
If this sounds like you, then please apply now!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.