CEX Process Advisor hos Fisher & Paykel

The Role

CEX Process Advisor
This position will support CEX to improve processes for our customers, team and business as well as support the delivery of key business change.
No two days are the same as it could be hearing about a broken link in the chain for a customer that is a quick process fix - working with the right stakeholders for input, mapping the process and getting approval to make the change! Next you might be working on one of our CEX projects helping map the customer journey and process documentation ready for stakeholder sign off and hand over to our training team.
Ongoing review and maintenance of processes and communicating updates and changes will also be part of your remit.

What we are looking for:

You will be a strong communicator who is able to engage at all levels of the business. You will have experience in mapping out and documenting processes and be able to simplify content to make it easily digestible. You may have previously worked on transformative change projects, or supporting teams through times of change or integration, ideally documenting the outcomes. You can wear multiple hats when considering process to consider impacts on the customer, team and financial. You have strong analytical skills and are able to connect changes in process with measurement.
Process improvement methodologies like Lean or Six Sigma would be highly beneficial.

Who we are:

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Due to parental leave, we are currently recruiting a CEX Process Advisor to continue the streamlining of processes and work practices to ensure our Global Support Centre runs effectively and efficiently for our customers.

What you will get:

The is a fantastic opportunity to join a fun, engaging, and supportive environment, where curiosity and innovation is encouraged. It is a change to make tangible impact on people's daily work life, and ensure we are delivering the most premium of experiences to our customers.
If this sounds like you, then please apply now!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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